Your glow is our promise. If you're not completely in love with your Veloura™ Overnight Renewal Mask, we'll make it right — guaranteed. Every order is backed by our 60-day risk-free guarantee.
60-Day Money-Back Guarantee
You have 60 days from the date of delivery to request a full refund. There's no need to return the product — we just ask for honest feedback so we can keep improving the formula and experience.
How to Request a Refund
- Email support@veloura.com with your order number and the reason for your refund.
- Our team will respond within 24 hours to confirm your request.
- Once approved, refunds are issued to your original payment method within 3–5 business days.
Damaged or Defective Items
If your order arrives damaged or defective, please email us within 7 days of delivery with photos of the product and packaging. We'll send a free replacement immediately or issue a full refund — whichever you prefer.
Wrong or Missing Items
Mistakes happen. If you received the wrong item or a piece is missing from your order, contact us within 7 days and we'll send the correct item right away at no extra cost.
Refund Processing
Refunds are processed within 3–5 business days after approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Non-Refundable Items
Promotional bundles purchased during one-time flash sales (where clearly marked "final sale") are not eligible for refunds. Gift cards are also non-refundable.