Veloura™ ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or purchase our products.
Information We Collect
- Personal information: name, email, shipping address, billing address, and phone number when you place an order or create an account.
- Payment information: processed securely by our payment provider (Shopify Payments). We never store full card details on our servers.
- Browsing data: IP address, browser type, device, pages visited, and referring URLs collected via cookies and analytics tools.
How We Use Your Information
- To process and fulfill your orders.
- To send order confirmations, shipping updates, and customer service communications.
- To improve our website, products, and customer experience.
- To send marketing emails about new launches, restocks, and offers (only if you opt in — you can unsubscribe at any time).
- To prevent fraud and maintain the security of our platform.
Sharing Your Information
We never sell your personal information. We share data only with trusted partners who help us operate our business:
- Shopify (e-commerce and payment processing)
- Shipping carriers (to deliver your order)
- Email service providers (for transactional and marketing emails)
- Analytics providers (to understand site performance)
All partners are bound by strict confidentiality and data-protection agreements.
Cookies & Tracking
We use cookies to remember your preferences, keep your cart active, and understand how you interact with our site. You can disable cookies through your browser settings, but some features may not function properly.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications, request a copy of your data, or ask us to stop processing it. To exercise any of these rights, email privacy@veloura.com.
Data Security
We use industry-standard SSL encryption, secure servers, and PCI-compliant payment processing to protect your information. While no method of transmission is 100% secure, we work continuously to safeguard your data.
Children's Privacy
Our products and website are not intended for individuals under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Updates to This Policy
We may update this Privacy Policy occasionally. The "Last updated" date at the top will reflect any changes. Continued use of our site after changes constitutes acceptance of the revised policy.